How multi-location automotive workshops can maintain control and consistency

Running one automotive workshop is manageable. Running multiple workshops across different locations is where most operators start losing control.

Owners and operations heads often face the same issues as they expand:

• Each location follows its own way of working

• Managers send manual reports that are hard to compare

• Technicians perform differently across branches

• Service quality depends on a few experienced staff

• Customers receive inconsistent updates

These problems are not caused by growth itself. They happen because operations are not structured to scale.

Why multi-location workshop operations break down

Most workshop chains grow organically. A second location is added, then a third. Each branch hires its own team and adapts processes based on local habits.

Over time, this creates:

• Different job card formats

• Different service workflows

• Different turnaround times

• Different customer experiences

Even when software is used, it is often deployed per location rather than as a central operating system. This makes it difficult for owners to see what is really happening across the business.

What multi-location workshops actually need

To operate multiple locations successfully, workshops need more than basic software. They need:

• A single way to run service operations

• Real-time visibility across all branches

• Clear accountability for technicians and advisors

• Consistent customer communication

• Less dependence on individual staff members

This is an operations problem, not a reporting problem.

How Autorox helps multi-location workshops operate better

Autorox is built to help automotive workshops and service networks manage daily operations across multiple locations from one system.

Instead of treating each workshop as a separate unit, Autorox provides a shared operational structure that all locations follow.

Here is how it helps in practice.

Standardized job card workflows across locations

Autorox allows workshop owners to define a single job card workflow for all locations.

Every branch follows the same service stages:

• Job intake

• Inspection

• Estimate creation

• Customer approval

• Work execution

• Vehicle delivery

This removes confusion and ensures every location operates in the same way, regardless of staff or city.

Central visibility with location-level control

With Autorox, owners and managers can view all locations from one dashboard.

They can:

• Track job status across branches

• Compare performance between locations

• Identify delays or bottlenecks early

At the same time, each location can maintain its own:

• Pricing

• Tax configuration

• Labour rates

This creates control without blocking local flexibility.

Technician tracking across all workshops

One of the biggest challenges in multi-location operations is technician productivity.

Autorox provides real-time technician tracking so you can:

• See which technician is working on which job

• Identify idle time or overload

• Compare productivity across locations

This helps managers balance work better and reduce delays without constant supervision.

AI-supported service advisor guidance

Service quality often depends on the experience of individual advisors. In multi-location setups, this creates inconsistency.

Autorox includes AI-supported service advising to:

• Guide advisors through structured inspections

• Ensure recommended services are not missed

• Reduce dependency on senior advisors

This helps junior advisors perform more consistently across all locations.

Consistent customer communication from every branch

Customers expect timely updates, no matter which workshop they visit.

Autorox automates customer communication based on job progress, ensuring:

• Estimates are sent on time

• Approval reminders are not missed

• Job completion updates are consistent

This creates a predictable customer experience across all locations.

What multi location workshop owners gain from this approach

Workshops using a structured multi-location system experience:

• Better control without micromanagement

• Faster job turnaround times

• More consistent service quality

• Reduced dependency on key individuals

• Easier expansion to new locations

Most importantly, operations become easier to manage as the business grows.

What is Autorox, clearly explained

Autorox is a software platform designed to help automotive workshops and service networks manage operations across one or multiple locations.

It brings job cards, technicians, service advisors, customer communication, and operational visibility into a single system, making it easier to run workshops consistently at scale.

Autorox solves real, day-to-day operational problems workshops face today.

See how this works for your workshops

If you are running multiple workshops or planning to expand, the right system can make the difference between growth and chaos.

Book a free demo to see how Autorox helps multi-location automotive workshops maintain control, consistency, and visibility across all locations.

Book a free demo