Expanding Horizons: How Autorox Transformed a Two-Wheeler Repair Chain

Background of the Client's Journey

The two-wheeler repair chain operated its outlets across Hyderabad, India. They aimed to expand into the passenger car segment. However, their existing ERP solutions were limiting their growth potential.

Challenges Faced by the Client

Before turning to Autorox, the client explored their current ERP solution. Unfortunately, it couldn't handle multiple vehicle segments, such as two-wheelers and four-wheelers. They faced two options:

1. Pay a hefty customization fee to their existing ERP provider for multi-vehicle capabilities.

2. Subscribe to another costly license from the same vendor, resulting in two accounts for one outlet.

   
   

Additionally, the client wanted to establish a digital presence. This would generate customer interest and offer convenience for managing repairs and maintenance. However, their current provider couldn't meet this need. They would have to find another vendor and coordinate integration, complicating the process.

Solutions Offered by Autorox

Understanding the client's challenges, Autorox delivered a comprehensive suite of solutions tailored to their needs:

1. Customer Website

We created a user-friendly website that enhances customer engagement. It provides easy access to services and information.

2. Digital Vehicle Experience (DVX)

This cutting-edge platform allows customers to book services, track vehicle status, and receive updates. It simplifies the customer experience significantly.

3. Garage Management System (GMS)

Our robust GMS streamlines workshop operations. It manages inventory and optimizes workflow for all vehicle segments under one login. This system integrates seamlessly with the DVX and the website. We also implemented customizations to meet the client's specific needs.

4. Corporate Dashboard

The comprehensive dashboard provides real-time insights into operational performance and business metrics. This feature allows the client to monitor their progress effectively.

The Impact of Autorox

With the Autorox system in place, the client successfully expanded into the passenger car segment. They became one of the few service providers capable of servicing both two-wheelers and four-wheelers under one roof. This integration eliminated operational difficulties related to invoicing, inventory, and service pricing across two segments.

It has been over two years since the client adopted Autorox. The results speak for themselves: the number of repairs for both two-wheeler and four-wheeler vehicles has increased by 60%.

The Future of Auto Repair

The auto repair industry is evolving. Digitalization is no longer optional; it’s essential. By embracing smart, AI-powered tools, repair shops can streamline operations and boost profits.

Reach out to us today to explore the power of digitalization for your workshop.

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